Bank disputes Spain: Administrative Authority for the Protection of Financial Customers
Dear clients and readers,
Should you be affected by any possible small claim dispute with your Spanish bank? A new independent Administrative Authority for the Protection of Customers has been implemented, regarding out-of-court resolution of disputes between financial institutions and their customers.
Key aspects
- The Financial Authority is set up as a public system for out-of-court dispute resolution between financial institutions and customers. It seeks to protect the general and individual interests of consumers of financial services.
- Decisions on rules of conduct and unfair terms will be binding for claims of less than €20,000.
- It will apply to complaints from financial customers in relation to the contracting or provision of financial services arising from non-compliance with the rules of conduct or good financial practices or from unfair contract terms.
- The dispute resolution system will be financed through a fee charged to the financial entities based on the costs incurred by the Financial Authority, the complaints resolved, and the decisions favourable to claimants.
How to contact us for further specific advice?
We hope you find this information useful. Remember that this is not intended to be specific legal advice, just a general overview. As independent lawyers, we can help you both by assisting you with all legal issues as well as carrying out a comprehensive background legal analysis of your consultation or problem, if required.
Should you be interested in receiving more specific information or simply get an independent 2º opinion (either about this particular subject or any other), you can contact our firm in several ways:
1. Call us or preferably send us a WhatsApp now to (0034) 687 88 88 73.
2. You can also use our email form at the top of the sidebar of your screen, or alternatively. You can send us an email to info@bestsolicitorsinspain.com
Our commitment we’ll respond to your e-mail inquiry in less than 24 hours.
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Finally, thank you very much for your attention, and in case you might have any questions or doubts at all, again, please do not hesitate to contact us. We would like to stress the point that you will be in good hands, and you can be reassured that we will look after your interests in the most committed and professional way.
We look forward to helping you and the benefit of our “know-how”.
Kindest regards
Mr Oscar Ricor
“NON-PRACTISING ENGLISH SOLICITOR IN ENGLAND AND WALES”, under the “Solicitors Regulation Authority” (SRA) SRA number 519196 and practicing Spanish Solicitor. BZN LEX INTERNATIONAL LAWYER
